Recently my family and I went on a trip to Gatlinburg, Tn. While trying to find a cabin my mom was looking for a few things like how many the cabin would sleep, location, does it have a pool, and how clean/updated the place is. She found a cabin she thought was nice and updated for a good price and booked the cabin. Once we arrived we noticed some things that were NOT disclosed on the listing for the cabin. This cabin was at the TOP of the mountain, now while that isn't very shocking, a warning of the actual location would have been nice. The pool was not very clean, neither was the hot tub. There was not an air vent in all rooms, which causes them or not be able to be cooled or heated properly. Those issues are just a few of many wrong with this place.
Now my problem was not with what was wrong with this cabin, but with the terrible marketing and advertising the listing was for the cabin. The best way to not get repeat service is to falsely advertise about your service/product and customers find out. Customers want to be fully advised about what they are getting when they are going to spend time and money on something. People who own lodging places, especially ones that claim to be higher end with quality and certain amenities, you should FULLY disclose those or show reviews for new customers to see. When you are looking for places to stay then you look for reviews of the place and other places similar. You WANT reviews so you can show that what you say about your place/service is true.
Now my problem was not with what was wrong with this cabin, but with the terrible marketing and advertising the listing was for the cabin. The best way to not get repeat service is to falsely advertise about your service/product and customers find out. Customers want to be fully advised about what they are getting when they are going to spend time and money on something. People who own lodging places, especially ones that claim to be higher end with quality and certain amenities, you should FULLY disclose those or show reviews for new customers to see. When you are looking for places to stay then you look for reviews of the place and other places similar. You WANT reviews so you can show that what you say about your place/service is true.